To speak with a customer service representative, please contact us via
email (animalshealing22@aol.com)
or call us toll-free at
1-877-929-1515, 9 a.m. - 5 p.m. Eastern Standard Time.
Questions?
Many of your questions can be answered on our website. Please select from
the following options:
Pay By Check (download
our order form)
Feel free to pay by check. Just type up
your order (please, no hand-written notes). Include:
-
your name
-
your ship-to address
-
phone number
-
email address
(this is important for correspondence regarding your order)
-
item name(s)
-
quantity of item(s) desired
-
if it's a gift, include a personalized note
-
your check
Mail your order and check to:
Animals Healing, Inc.
PO Box 545
Pound Ridge, NY 10576
Your order will beshipped within 48 hours of receiving your check.
Return Policy
Animals Healing wants you to be confident
about placing an order with us. We take every measure to insure your order
is shipped safely, but in the unlikely case of damage, please contact
us within 14 days. Returns may be made for credit or exchange for any
other products sold through our website. We will not grant refunds, credits or exchanges for any opened animal treats, dog chews or food items. Your return must be arranged
for, in advance, with a customer service representative who will give
you your Required Return Authorization Code. Please contact us
toll-free at 1-877-929-1515, 9 a.m. - 5 p.m. Eastern Standard Time.
(Opened food or personal care items may not be returned.)
Security or Privacy Policy
Placing
an order from our site is as safe and secure as using your credit card
at any local merchant or placing a order from a catalog.Your transaction
is handled in a secure enclosed environment.
Federal law dictates that your legal liability is limited to $50 if your
credit card number is used without your permission. If you suspect any
illegal use of your card, call your issuing bank immediately to make sure
your rights are protected.
Privacy Statement: We do not use or sell your personal information
for any reason but to contact you about your purchase.
Shipping Choices
We ship USPS or UPS Ground. If you have special shipping needs, please
contact us at
animalshealing22@aol.com.
Gift Certificates
Please contact Gerry Kass by phone at 1-877-929-1515,
9 a.m. - 5 p.m. Eastern Standard Time. Or use the Contact
Us form.
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